Careers
Assistant Director of Membership
- Location: Los Angeles, CA
- Full Time: Hybrid Schedule
- Salary Range: $85,000-$95,000
- Full Benefit Package: Health, Dental, PTO and more
Company Overview:
Overture is a revolutionary platform for the country's best attorneys to refer clients, take on new clients, and ethically share in fees. The lifeblood of our marketplace are attorneys who are experienced, client-centric, and frankly, attorneys that clients love working with. Our membership team is at the heart of growing that community. From prospecting and vetting potential new members, to conducting interviews, and assisting with the selection of new members, this role plays a vital role in building and growing a first-of-its kind marketplace for the legal community.
Job Description:
Assistant Membership Director, Los Angeles We are a private attorney to attorney referral platform for attorneys to share referrals with one another and ethically share in fees. We've built a one of a kind platform that makes sharing referrals easy. However, the platform is only as good as the community of attorneys in it. That's why we thoroughly vet potential new members before they join, and require them to conduct an interview with our membership team. As an assistant membership director, you would be responsible for:
- Prospecting new member applicants
- Interviewing attorney applicants who want to join the network
- Aid new members in the registration process
- Fostering positive relationships with prospective members
- Collaborate with membership team to analyze and identify trends in the membership process
This is a Full Time, Salaried position, based out of our HQ in Los Angeles. We receive more applications than we can currently handle, and we're looking for help to grow our membership team ASAP. Experience or familiarity with the legal field is not required, but is certainly preferred. If you're someone who is outgoing, enjoys talking to other professionals and networking, and wants to be a part of a fast growing start-up, we'd love to chat with you!
Attorney Success Manager
Responsibilities:
- Serve as the primary point of contact for Overture Law’s attorney members, building and maintaining strong relationships with them
- Understand member needs and proactively identify solutions to ensure member satisfaction and success
- Work closely with the product and engineering teams to identify and prioritize product enhancements and features that will benefit our attorney members
- Collaborate with internal teams to manage member inquiries, concerns, and issues, providing timely and effective resolution
- Conduct member training sessions and webinars to educate members on platform features and best practices
- Develop and maintain member success metrics and report on progress to senior management
- Identify opportunities to expand member usage and engagement
Qualifications:
- J.D. from an accredited law school
- 3+ years of experience as a practicing attorney
- Strong interpersonal skills and the ability to build and maintain strong relationships with members
- Excellent communication skills, both verbal and written
- Ability to work in a fast-paced, dynamic environment
- Strong problem-solving skills and the ability to think creatively to find solutions
- Experience with legal technology and/or legal operations is a plus
Customer Success Manager
Responsibilities:
- Serve as the primary point of contact for Overture Law’s customers, building and maintaining strong relationships with them
- Understand customer needs and proactively identify solutions to ensure customer satisfaction and success
- Work closely with the sales and product teams to onboard new customers and ensure smooth implementation
- Collaborate with internal teams to manage customer inquiries, concerns, and issues, providing timely and effective resolution
- Monitor customer usage and engagement, proactively identifying opportunities to drive adoption and growth
- Conduct customer training sessions and webinars to educate customers on product features and best practices
- Develop and maintain customer success metrics and report on progress to senior management
Qualifications:
- Bachelor’s degree or higher
- 3+ years of experience in a customer-facing role
- Strong interpersonal skills and the ability to build and maintain strong relationships with customers
- Excellent communication skills, both verbal and written
- Ability to work in a fast-paced, dynamic environment
- Strong problem-solving skills and the ability to think creatively to find solutions
- Experience in the legal industry is a plus
Marketing Coordinator
Responsibilities:
- Develop and execute marketing campaigns, including email marketing, social media marketing, and advertising
- Manage the production of marketing collateral, such as brochures, presentations, and web content
- Plan and execute events, such as webinars and conferences
- Conduct research on industry trends, competitor activities, and customer needs to inform marketing strategies
- Manage the company's social media accounts and engage with followers to build a community
- Analyze and report on the performance of marketing campaigns and initiatives
- Manage relationships with external vendors and contractors, such as designers and writers
Qualifications:
- Bachelor's degree in marketing, communications, or a related field
- 5+ years of experience in marketing, preferably in a B2B environment or in the legal industry
- Excellent communication and interpersonal skills
- Strong project management and organizational abilities
- Experience with email marketing, social media marketing, and advertising platforms
- Knowledge of marketing analytics and reporting
- Demonstrated ability to work independently and as part of a team
- Comfortable working with technology and software tools